AIR TRAVEL TROUBLES?

Here’s what you need to know and do

—JG

Keep informed about your rights and compensation amounts with new regulations mandated by Bill C-49. Check with your travel agent or the Canadian Transportation Agency website, otc-cta.gc.ca, prior to flying. The Canadian Transportation Agency is responsible for making sure that carriers respect the rights of passengers and provides facilitation and mediation services for complaints that can’t be resolved at the gate. There is a form for complaints on the website. Contact the Agency by calling 1-888-222-2592 or by email at info@otc-cta.gc.ca. FlightClaim is a Canadian company that helps travellers understand their rights and receive fair financial compensation for travel inconveniences. Passengers pay nothing up front but agree to pay 25 per cent of the compensation that FlightClaim secures for them. Its director, Jacob Charbonneau says that 96 per cent of…

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Zoomer (Digital) - 1 Issue, March 2019

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