WHY CULTURE IS THE ULTIMATE BUSINESS SYMPTOM AND NOT A ROOT CAUSE OF A PROBLEM

When we think of medical symptoms, fever, chills, or nausea might come to mind. But what about business symptoms? These “problems”, more accurately described as symptoms, can drastically impact your organisation — and set it up for failure if you aren't careful. And at the top of the symptom list? Culture.

by Jim Vaselopulos

When we visit a doctor with an illness, we don't think twice about the conversation we have regarding the symptoms we are experiencing. We discuss the fever and chills we may have, but we depend on our physician to determine if we are dealing with influenza, COVID, or a bacterial infection of some type. Through a discussion of our presenting symptoms and a variety of diagnostic tests, doctors can quickly prescribe treatment to minimise our symptoms and remedy the root cause of our illness. In business, however, we rarely talk about the symptoms we experience. Everything is seen as a problem. Within our business, we may experience internal conflict, accountability issues, profitability issues or even high employee turnover; yet we will view all these conditions as the problem that needs to…

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The European Business Review (Digital) - 1 Issue, November/December 2023

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