TOWARDS THE BUILDING OF ORGANISATIONAL RESILIENCE: UNCOVERING THE KEY FEATURES

INTRODUCTION Organisational resilience refers to an organisation’s ability to adapt, respond, and recover from disruptive events and changes in its environment. In a VUCA world, which stands for volatility, uncertainty, complexity, and ambiguity, organisational resilience becomes even more crucial. To become resilient, the organisation needs to develop certain characteristics that were not so crucial in running the business in former years but have become so essential in today’s business. For a firm, not being able to adjust quickly may lead to death and extinction. The objective of this article is to describe the principal features of organisational resilience, with an emphasis on culture, structure, leadership, and other relevant features. WHAT ARE RESILIENT ORGANISATIONS ACCORDING TO DELOITTE'S 2020 REPORT?2 In the wake of a tumultuous 2020, Deloitte Global’s fourth annual readiness report explores the concept…