“Lions led by donkeys” is no doubt by now a cliché, but it came to my mind in a British hospital recently. The surgeon whom I consulted was excellent: he was friendly but with that air of quiet authority that arises from real mastery. I could not have asked for better.
I had noticed a poster in the corridor, professionally printed and plasticated. It was headed Putting Patients First and showed a kind of road map consisting of a road with several bends at right-angles. There were five stops en route to putting patients first: Vision, Mission, Leadership, Our People and Our Values.
Vision: We will be working with all our staff to better understand the actions needed for us to become the safest and kindest organisation in the NHS
Mission: We want…
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The Critic (Digital) - 1 Issue, December 2021