Trainline rejects RMT’s claims of “profiteering”

Richard Wilcock Industry Editor rail@bauermedia.co.uk

RAIL union RMT has accused online ticketing platform Trainline of misleading customers, overcharging, and selling invalid tickets. Following an RMT survey of more than 2,600 rail workers, the union claims the company is prioritising profits over passenger needs, leading to hidden fees, confusing fare options, and inaccurate information. Trainline has strongly refuted the claims, arguing that many of the claims are baseless and incorrect. Ninety per cent of survey respondents claimed that Trainline sold tickets that are invalid for passengers’ journeys, forcing them to pay additional fees or risk penalties. RMT members also claimed that fees were consistently higher than necessary, with 60% reporting that the platform failed to apply discounts. Trainline disputes this, telling RAIL that it sells the same ticket types as train operators with the same terms…

You're reading a preview of

RAIL (Digital) - 1 Issue, Issue 1023

DiscountMags is a licensed distributor (not a publisher) of the above content and Publication through Zinio LLC. Accordingly, we have no editorial control over the Publications. Any opinions, advice, statements, services, offers or other information or content expressed or made available by third parties, including those made in Publications offered on our website, are those of the respective author(s) or publisher(s) and not of DiscountMags. DiscountMags does not guarantee the accuracy, completeness, truthfulness, or usefulness of all or any portion of any publication or any services or offers made by third parties, nor will we be liable for any loss or damage caused by your reliance on information contained in any Publication, or your use of services offered, or your acceptance of any offers made through the Service or the Publications. For content removal requests, please contact Zinio.