The Office of Rail and Road (ORR) has begun its independent review of how train operators tackle fare evasion.
Now-departed Transport Secretary Louise Haigh announced in November that she had asked the regulator to assess enforcement practices after a series of “egregious” prosecutions.
ORR has now begun its review, which will assess revenue protection enforcement practices, including the use of prosecutions and whether ticket conditions are clear and effectively communicated, with conditions correctly applied.
In her letter to ORR CEO John Larkinson, Haigh said her priority was “to ensure that fare evasion is addressed, but while always treating passengers fairly and in accordance with the correct procedures”.
She added: “I would like the review to assess and make recommendations on two main areas: operators’ and retailers’ consumer practices, such as…
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RAIL (Digital) - 1 Issue, Issue 1024