Remote support 2024

Whether you’re new to remote support software or have already invested, you may be surprised by how much these latest products can help

As flexible working becomes the new normal, businesses of all sizes must adapt their IT support services to cope with the challenges they present. These working arrangements bring undeniable benefits in terms of productivity and efficiency, but in order for them to be effective, companies must find new ways to provide essential support regardless of where their staff are located. It’s impractical for technicians to personally visit users every time they have a hardware or software issue and, in many cases, they may also be working remotely. Telephone support is inefficient as it’s often impossible to fix a problem without having access to the user’s system. Remote support software is the answer as it puts technicians in front of the user’s troublesome workstation without having to be physically present in the room.…

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PC Pro (Digital) - 1 Issue, October 2024

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