As always in IT, new ideas bring new risks. Here, the major concern isn’t a new virus, but the everyday hazard of items getting damaged or lost in transit.
Because while ERP systems are clever, they operate wholly in the digital world. They can confirm that money has been paid and goods have been logged as shipped, but they can’t tell you that your items have been squashed beneath an airport cargo truck or sent to a bemused grandma in New Jersey.
This means you still need humans to handle negotiations when something goes wrong. That may seem inefficient, but it’s worth it when one purchase may represent a sizeable chunk of monthly turnover.
And backtracking a purchase isn’t as simple as you might imagine. Bundling the purchase, payment, shipping and delivery all…
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PC Pro (Digital) - 1 Issue, July 2024