“Someone at Microsoft is making decisions that are turning my customers pretzel-shaped”

After revealing the inner workings of a secretive Microsoft department, we explain how you – yes, you! – can become a repair hero in 2025

LEE GRANT

Deep inside Microsoft’s corporate strata, overseeing products for home users, is the Department (of) Overzealous Random Knob Switchers (DORKS). It’s a department so secretive that Microsoft will deny that it even exists. For legal reasons, I also have to admit that I’ve made it up, but someone at Microsoft is making ridiculous decisions that are turning my customers pretzel-shaped. Until Microsoft is prepared to put its hand up and say “it’s our fault”, then I’ll have to continue blame the non-existent DORKS at Microsoft. OneDrive to enrage them all Carla is a good person. She’s a key player in the local volunteer group, giving her free time to make the community a better place. But she isn’t a tech person. When her entire library of charity and policy documents became…

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PC Pro (Digital) - 1 Issue, February 2025

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