“Stupid security is as bad as no security, at least from a business reputation perspective”

A frustrating security experience with a new iPhone reveals why usability is just as important as efficacy when it comes to privacy measures

I have no problem with putting a stop on a payment while the bank fraud team contacts me to check it’s legitimate. That keeps my money safe. Sure, it can be a little time-consuming going through recent payments and answering all the “has anyone asked or is forcing you to make this payment” type questions, but it’s an understandable and effective fraud prevention method when so many such scams exist. For similar reasons, I don’t have a problem with jumping through hoops to set up a banking application to authenticate I am who I say I am. Unless, that is, it’s rigidly implemented to the point of stupidity: stupid security is as bad as no security, at least from business reputation and customer retention perspectives. Here’s a case in point,…

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PC Pro (Digital) - 1 Issue, December 2024

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