Idea in Brief

THE SITUATION We all know that empathy is essential to effective leadership, management, product development, marketing—pretty much any aspect of business that involves people. But it has its limits. THE PROBLEM Empathy taxes us mentally and emotionally, it’s not an infinite resource, and it can even impair our ethical judgment. That’s why if we demand too much of it from employees, performance will suffer. THE SOLUTION You can take steps to prevent the ill effects and promote the good. For instance, have people focus on certain sets of stakeholders, help them meet others’ needs in ways that also address their own, and give them empathy breaks so they can replenish their reserves.…

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Harvard Business Review Special Issues (Digital) - 1 Issue, Spring 2024

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