Idea in Brief

THE GO-TOS Organizations rely on them—go-to people with deep smarts: business-critical expertise that facilitates wise and swift strategic and tactical decisions, the result of years of experience. Most of that knowledge is in experts’ heads, posing a problem for the organization that loses its go-to and for anyone who wants to become the go-to without putting in all that time. PULLING DEEP SMARTS To become indispensible, the authors advise that you unearth from the expert the essential skills that make this person effective. But that will get you only so far, as experts are not always aware of their skills. To help “pull” deep smarts from another, follow the OPPTY process: observation, practice, partnering and joint problem solving, and taking responsibility. THE TRANSFER This method works best with close proximity…

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Harvard Business Review Special Issues (Digital) - 1 Issue, Spring 2025

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