“THIS IS AN EARLY-WARNING SIGNAL”

Genevieve Graves studied astrophysics before joining hiQ Labs, a start-up that applies predictive analytics to talent management. She says the fields aren’t as dissimilar as they sound: “Most of the techniques I used as an astronomer—machine learning, scientific computation, large data-management tools—directly translate, but now I study people instead of galaxies.” She spoke with HBR about the emerging science of predicting attrition. Edited excerpts follow. What does hiQ Labs do? We use public and internal company data to predict turnover risk. We also provide tools to help with skill mapping, succession planning, internal mobility, and career development. It used to be about retention, but now it’s also about getting the most from the employees you have. What public data do you look at? We read online resumes and profiles. We consider an employee’s social…

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Harvard Business Review (Digital) - 1 Issue, September 2016

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