AFTER already waiting two months for your new sofa, hearing about another delay must be frustrating. But you do have options.
Delivery delays can happen, especially due to stock, manufacturing or shipping issues. However, the retailer should have told you when to expect your sofa at the time of purchase.
Start by checking your receipt or contract to see if the delivery date was a firm commitment, or just an estimate. A firm delivery date means the retailer must meet that timeline, unless there are extraordinary circumstances. If it was an estimate, they may have more flexibility but they should still provide an updated timeline as soon as possible.
Once the date has passed, contact the retailer for an updated delivery date. If the delay is excessive or the new date doesn’t work for you, ask for a discount or even a full refund.
If your sofa was bought through finance, the finance provider is also responsible. Explain how the delay has impacted you - especially if you've been left without essential furniture - as this could support your claim for compensation.
Be sure to keep a record of all communications, from emails to delivery updates. If the retailer isn't resolving the issue, you can contact consumeradvice.scot for free guidance.
They can help escalate the matter to an alternative dispute resolution (ADR) scheme for an impartial solution. It might feel like a hassle but your rights are clear. Don't settle for less than you're entitled to.
MY CHILD gets free school meals. Is there any help available over the Easter holidays when the school is closed?
YES, if your child receives free school meals during term time, you should automatically receive £2.50 per day, per child over the Easter holidays.
This amounts...
Delivery delays can happen, especially due to stock, manufacturing or shipping issues. However, the retailer should have told you when to expect your sofa at the time of purchase.
Start by checking your receipt or contract to see if the delivery date was a firm commitment, or just an estimate. A firm delivery date means the retailer must meet that timeline, unless there are extraordinary circumstances. If it was an estimate, they may have more flexibility but they should still provide an updated timeline as soon as possible.
Once the date has passed, contact the retailer for an updated delivery date. If the delay is excessive or the new date doesn’t work for you, ask for a discount or even a full refund.
If your sofa was bought through finance, the finance provider is also responsible. Explain how the delay has impacted you - especially if you've been left without essential furniture - as this could support your claim for compensation.
Be sure to keep a record of all communications, from emails to delivery updates. If the retailer isn't resolving the issue, you can contact consumeradvice.scot for free guidance.
They can help escalate the matter to an alternative dispute resolution (ADR) scheme for an impartial solution. It might feel like a hassle but your rights are clear. Don't settle for less than you're entitled to.
MY CHILD gets free school meals. Is there any help available over the Easter holidays when the school is closed?
YES, if your child receives free school meals during term time, you should automatically receive £2.50 per day, per child over the Easter holidays.
This amounts...
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Daily Record (Digital) - 1 Issue, March 19, 2025