Where to Shop and Save

SOME RETAILERS OFFER GREAT SELECTION, ATTRACTIVE PRICES, AND HELPFUL SERVICE, AND OTHERS FALL SHORT. OUR EXCLUSIVE SURVEY REVEALS THE WINNERS AND LOSERS.

If you need to replace an appliance, you can’t go wrong by shopping at Abt Electronics and Appliances or at Amazon.com. Both retailers got high marks from more than 46,000 Consumer Reports’ members who told us about their experiences buying more than 68,000 major and small appliances from retailers and manufacturers across the country. ONCE AGAIN, we found that the biggest stores weren’t necessarily the best. Abt, for example, has one store in suburban Chicago but ships across the country. It topped our ratings of major-appliance retailers for the ninth year in a row. Not to be outdone, it was the 13th year that Amazon was among the top small-appliance sellers. Where the Buyers Are Online purchases are growing. Forty-four percent of small-appliance purchases are made online, a significant increase over four years…

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Consumer Reports Kitchen Planning and Buying Guide (Digital) - 1 Issue, January 2020

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