Where to Shop and Save

SOME RETAILERS OFFER GREAT SELECTION, ATTRACTIVE PRICES, AND HELPFUL SERVICE, AND OTHERS FALL SHORT. OUR EXCLUSIVE SURVEY REVEALS THE WINNERS AND LOSERS.

If you need to replace an appliance, you can’t go wrong by shopping at Abt or at Costco. Both retailers got high marks from more than 48,000 Consumer Reports’ members who told us about their experiences buying more than 72,000 major and small appliances from chain and independent retailers across the country. ONCE AGAIN, we found that the biggest stores weren’t necessarily the best. Abt, for example, has one big walk-in warehouse in suburban Chicago but ships across the country. It was among our top-rated major-appliance retailers for the 10th year in a row. A newcomer in our ratings, Sur la Table, serves consumers online and in relatively small-footprint stores nationwide; it’s rated tops among small-appliance retailers. None of the big-box appliance stores with hundreds of locations—Best Buy, Home Depot, Lowe’s, and…

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Consumer Reports Kitchen Planning and Buying Guide (Digital) - 1 Issue, July 2020

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