Letters

Robots can deal with yes/no questions In response to your News story in Issue 532 (page 6), I wouldn’t mind ‘talking’ to robots in call centres as long as it was to answer simple yes/no questions, or to find out basic info, such as opening hours. Many companies already use automated answering messages for these purposes. What’s the difference between those messages and robots governed by artificial intelligence? That doesn’t mean I’d want people to lose their jobs. Call-centre workers get a lot of stick, and probably lots of abuse too, but most of the time they are helpful and patient to this octogenarian, who struggles with much of what the world throws at her. Victoria Lovell Heading to ‘inconvenient’ cashless future Apparently, going cashless and paperless is a time-saving,…

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Computeractive (Digital) - 1 Issue, 533

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