FIRST IMPRESSIONS I used the Eurostar app to manage my booking, save my ticket to Apple Wallet and keep track of my trip. The ticket flexibility is great. You can exchange the date/time with no fee (except the fare difference) up until the day before your trip, or get a full refund. You can also exchange or get a refund if you decide not to travel up until 60 days after your booked departure date. Plus, you can switch to an earlier or later train on the day of travel, without paying a fare difference.
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Business Premier customers can arrive 45-60 minutes before departure. I arrived at 0645 and headed for the queue-less priority lane for Business Premier, Carte Blanche and Étoile members of Club Eurostar.
There are also SmartCheck biometric gates here, which use face-scanning technology to eliminate the need for manual passport checks. I hadn't registered with the company iProov so did not use the gates.
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THE LOUNGE The Business Premier lounge is a narrow stylish space set over two floors, with a spiral staircase plus lift access. Bookshelves are stocked with a range of complimentary magazines and newspapers (including Business Traveller).
A jazzy bar upstairs serves smoothies in the morning and cocktails from 1500. Fridges feature soft drinks, beers, juices and yoghurts, while a buffet includes pastries, bread, cereals and cold cuts. There are also coffee and tea facilities. Seating has UK and EU plug sockets, along with USB slots.
BOARDING My train was called at 0740 from the lounge. A staff member greeted me by name and checked me in with an iPad. Seats are in a 1-2 configuration, with four seats at a table, seats in pairs and single seats. I was in a window single seat.
THE SEAT The seats are identical to those in Standard Premier, but more spacious than those in Standard, with lots of legroom, a lever to slightly recline the seat and built-in reading lights. Single seats have a pull-down tray table, while seats facing each othe...