Better bend than break

As airlines and hotels reintroduce non-refundable and advance purchase bookings, it's time to challenge these restrictive practices

RICHARD TAMS

Just about the only silver lining to be found in the chaos of worldwide travel restrictions over the last two years has been flexibility – the ability to chop, change or chuck any travel plans in the face of the changing tide of government Covid regulations. Airlines, hoteliers, Airbnb hosts and conference organisers have had to give the peace of mind required to stimulate us to book trips by offering the flexibility to change our minds and travel at another time or cancel completely. Holidays and business trips that might otherwise have been set in stone by advance purchase flights and non-refundable hotel rooms, have suddenly become changeable and refundable at the click of a mouse, or after two hours on hold. Even now, as travel restrictions to most of the world's…

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Business Traveller Asia-Pacific Edition (Digital) - 1 Issue, October - December 2022

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