Business Traveller Asia-Pacific Edition (Digital)

Business Traveller Asia-Pacific Edition (Digital)

1 Issue, March - April 2024

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The inside scoop

What services are missing for women and what defines luxury now? We talk to the CEO of The Leading Hotels of the World to find out
The inside scoop
What is your background? I have been with The Leading Hotels of the World (LHW) for just over ten years. I joined as the chief marketing officer and was elevated to CEO in 2019. Before that, I spent 16 years at American Express where I got a great education in marketing, customer centricity and the power of data and analytics, with seven years in the leisure travel division, managing various programmes including Platinum and Centurion card members. How do you select properties for LHW? We have three criteria: 1. Are they remarkable, with quality products and experiences? 2. Are we working with remarkable owners and visionaries of independent luxury hospitality? 3. Do they deliver uncommon experiences and authentic connections to the destination? We also have annual “Mystery Shop” inspections, where our hotels are…
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Business Traveller Asia-Pacific Edition (Digital) - 1 Issue, March - April 2024

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