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SUITE DISAPPOINTMENT I wanted to get in touch regarding the Business Traveller Awards 2023, where the Best Airline award went to Singapore Airlines. Awards such as these are a factor in a customer's choice when selecting an airline to fly with. The airline uses the award as a headline to boast about the quality of product and it is in effect an inducement by them to convince a customer to buy a seat. I recently spent a lot of money flying Singapore Airlines business class from Phuket to Brisbane. One of the main reasons was that the website showed a business class “suite”, which was completely individual in a roomy pod. When I got on board, it was nothing like the advertised product. I had an average seat that was cramped and I…

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Business Traveller Asia-Pacific Edition (Digital) - 1 Issue, March - April 2024

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