A crime against good taste

The in-room amenity that should never be found in five-star hotels

Having stayed in – and written about – numerous five-star hotels, I like to think I know real luxury from wannabe. I have a critical eye for detail and notice the small things – things that can make a huge difference to the guest experience – and am sometimes asked if I’m a hotel inspector. If I was an inspector, my most recent stay in a five-star, Forbes-rated luxury hotel would have seen the property losing points, because it triggered my number one pet peeve when staying at a hotel of this calibre – literally and figuratively leaving a bad taste in my mouth. For me it is a crime against hospitality. It is decidedly not five star, and frustratingly, is not confined to this particular hotel. Let me set a typical scene.…

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Business Traveller Asia-Pacific Edition (Digital) - 1 Issue, June 2018

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