Are you writing emails correctly?

How to make sure you get the reply you want

JANINE MACLACHLAN

ASK ANY business leader about the most tedious task of everyday work, and email is bound to be at the top. One McKinsey study indicates that business professionals can spend up to 28 percent of their time on email. But sometimes the agony of email is self-inflicted. In working with corporations and nonprofit clients on internal communication strategies, I find that all too often people respond as quickly as possible to get it out of their court. I call this a ping-pong approach, where messages fly back and forth, resulting in a long chain with little to show for it. The solution is to use techniques that begin with an intention to move the work forward with fewer back-and-forth exchanges. Here are some ideas to apply to your everyday email…

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Business Traveller Asia-Pacific Edition (Digital) - 1 Issue, January - February 2025

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