Who should run airport lounges?

If we want to see improvements, perhaps it's time for hoteliers rather than caterers to be in charge

DEREK PICOT A HOTELIER FOR MORE THAN 30 YEARS AND AUTHOR OF THE HOTEL DETECTIVE AND HIS LOVER

I'm dissatisfied with the quality and service of airline-run lounges. Why? Because with a few exceptions, they have moved from being havens of tranquillity and rest to upmarket cafeterias. The spaces are crowded, no one knows who I am, I have to line up for food and I have a limited drinks choice that I usually have to serve myself. I sit in tired chairs that would be unsuitable for a doctor's surgery, and periodically have to get up to see if my flight has been announced, is boarding, or has left without me. Most of the non-airline operated lounges are no better. Getting in is the first problem. Whenever I want to use an independent lounge, I am refused entry. Why? Because despite my qualifying membership cards or ready cash…

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Business Traveller Asia-Pacific Edition (Digital) - 1 Issue, April - June 2023

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